Order cancellation
The customer can cancel his order as long as it is in progress. In case the order has been sent and delivered by the courier company, then it is not possible to cancel it.
Withdrawal – Returns Policy
The customer has the possibility to return the products purchased from e-oneriokosmos.gr within 14 days from the day the customer or the third person indicated by the customer took possession of them, exercising the right of withdrawal, with the the condition that the product has not been used and is in excellent condition, as received, i.e. without its packaging having been tampered with and confirming that the special markings have not been removed. Only after the customer or the third party receives approval from the store can the procedures begin. Otherwise (ie, in the event that the customer starts the process without the approval of the store), the order will be returned and the shipping costs will be borne entirely by the customer. It is pointed out that the shipping costs for the order from e-oneirokosmos.gr to the customer and the shipping costs for the return of the product due to cancellation are borne by the customer. Also, the customer is responsible for transporting the product for return due to cancellation. e-oneirikokosmos.gr assumes responsibility for the transport of the product that is returned for reasons of withdrawal only when the customer informs the store and only after the cooperating courier company receives an order from our store to receive the product for return. In any case, the shipping costs for the return of the product to e-oneirikosmos.gr due to the customer’s withdrawal are borne by the customer.
To exercise the right of withdrawal, the customer has the obligation to fill in and send the special “withdrawal form“, which is available on the e-oneirokomsos.gr website. The return of the products is not accepted unless the “withdrawal form” is completed and sent first. Also, the products that are returned must, necessarily, be accompanied by the original proof of purchase, be unused, in excellent condition, without any damage and with the packaging in the same condition as when it was received.
e-oneirokosmos.gr does not accept the return of products that do not meet the above conditions.
The refund to the customer is made within 8 working days from the date the store receives the products and only if they are in perfect condition. The refund is made to the customer’s bank account that he has declared in the special “withdrawal form”.
Defective products
In the event that the customer receives a defective or damaged product, he has the right to return the product he purchased and replace it with another product of the same value that he has paid or of greater value but with an additional charge if he wishes, within 14 calendar days from the day receipt of the product. In the case of a defective product, the shipping costs are borne by the store.
Product Changes
For purchases over 50.00 euros, changing a product for the first time only is free. In any other case, the customer bears the cost of sending the product that must be returned to the store, as well as the cost of receiving the new product, according to the rates applicable to shipping and cash on delivery costs. Also, the products that are returned must, necessarily, be accompanied by the original proof of purchase, be unused, in excellent condition, without any damage and with the packaging in the same condition as when it was received.
e-oneirokosmos.gr does not accept the return of products that do not meet the above conditions.